Refund Policy

Effective Date: 01-07-2025

Business Name: Pivot and Flourish Consultancy

Contact: enquiries@pivotandflourish.co.uk

1. Overview

This Refund Policy outlines how cancellations, refunds, and disputes are handled for services, digital products, and subscription-based services provided by Pivot and Flourish Consultancy. This policy complies with UK consumer protection laws, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

2. Services Booked in Advance (e.g., Consultations, Coaching, Strategy Sessions)

You may cancel or reschedule a booked session up to 48 hours in advance for a full refund or service credit.
Cancellations within 48 hours of the scheduled session are non-refundable, unless in exceptional circumstances.
No-shows without notice will not be eligible for a refund.

3. Digital Products (e.g., Downloads, PDFs, Templates)

No refunds are offered on digital downloads once they have been accessed or delivered.
By purchasing digital products, you consent to waive your 14-day cooling-off period under the Consumer Contracts Regulations 2013, as the product is made immediately available.

4. Subscription-Based Services

a. Free Trials (if offered)

If a free trial is provided, you may cancel at any time during the trial period without being charged.
Once the trial ends, the subscription will renew automatically unless cancelled.

b. Cancellation

Subscriptions may be cancelled at any time through your account or by contacting us at enquiries@pivotandflourish.co.uk.
If cancelled, access continues until the end of the current billing period; no partial refunds are issued for unused time.

c. Refunds

We do not offer refunds for partially used subscription periods.
If you experience technical or service-related issues that prevent you from using the subscription as intended, please contact us within 7 days. We will review your request and may issue a refund or credit at our discretion.

5. Service Satisfaction

If you’re unhappy with a service received, please contact us within 7 days. We will make every effort to resolve your concerns, which may include offering a refund, partial refund, or alternative support.

6. Refund Processing

Approved refunds are processed within 7 working days to your original payment method.
Processing time may vary depending on your bank or payment provider.

7. Contact

To request a refund or discuss any issues, please email:

📧 enquiries@pivotandflourish.co.uk

8. Your Statutory Rights

This Refund Policy does not affect your legal rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable consumer laws in the United Kingdom.